Phone Category

Error 20003 occurs when a request cannot be authenticated because the connected account credentials are invalid, expired, or no longer activ

Error 21211 occurs when an outbound call or message is sent to a phone number that is invalid, incomplete, or incorrectly formatted. The des

Error 21408 occurs when you attempt to send an SMS or MMS to a country or region that is not enabled or supported for messaging. These regio

SMS messages can only be sent from a phone number or supported sender that is active, available in your account, and capable of sending SMS.

Error 21610 occurs when you try to send a message to a recipient who has opted out of receiving messages or has Do Not Disturb settings enab

Error 21614 occurs when you attempt to send an SMS to a destination number that is not recognized as a valid mobile number. In many cases, t

Error 21635 occurs when you attempt to send an SMS message to a phone number that is identified as a landline. Standard SMS delivery require

Error 30002 occurs when a message was queued successfully, but the account was suspended before the message could be sent. The message is no

Error 30003 occurs when an SMS cannot be delivered because the destination device is powered off, unreachable, unable to receive SMS, or tem

Error 30004 occurs when a message cannot be delivered because the destination number is blocked, unavailable, unable to receive SMS, restric

Error 30005 occurs when an SMS cannot be delivered because the destination number is unknown, inactive, unreachable, or otherwise unable to

Error 30006 occurs when an SMS cannot be delivered because the destination number is unable to receive the message. This most commonly happe

Error 30008 occurs when a message fails to reach the recipient, but the carrier does not provide a specific reason for the failure. Because

Error 30011 occurs when an MMS cannot be delivered or received because MMS is not supported for the destination number, device, or region. T

Error 30023 occurs when the daily messaging limit for your registered Brand has been reached. Once this limit is reached, additional message

Error 30032 occurs when a message is sent from a tollfree number to a recipient in the United States or Canada, but the sending number has n

Error 30033 occurs when a message is sent from a U.S. A2P 10DLC campaign that has been suspended. While the campaign remains suspended, mess

Error 30035 occurs when you try to send SMS from a newly registered U.S. A2P 10DLC number before carrierlevel provisioning has fully complet

Error 30037 occurs when outbound messaging has been disabled for the account. Messages cannot be sent until the sending restriction is remov

A temporary SMS restriction can occur when carrier fraudprevention systems identify unusual or potentially suspicious traffic to a destinati

Custom Module Links in the App Customizer give you advanced control over who can see specific navigation links and where they appear. By com

Description This error means the destination carrier requires a preregistered numeric sender, but the sender being used has not yet been pro

After your A2P brand and campaign are approved, each applicable phone number must be associated with the approved campaign before it can use

SMS & Messaging Fix "From Number Not SMS Capable" ErrorResolve SMS sending errors when your phone number lacks texting capabilities and rest

Error 21612 occurs when the sending number and destination country are not compatible for messaging. This usually means the selected sender

Carrier filtering (Error 30007) occurs when messages are blocked because they appear to be unwanted, spammy, or noncompliant with carrier or

When you register your A2P Brand with your Business Profile, LC Phone will submit your business information to The Campaign Registry for rev

A2P 10DLC Campaign approval depends on whether your registration clearly explains who is sending messages, what recipients will receive, why

SMS & Messaging Compliance A2P Campaign Registration: StepbyStep GuideComplete A2P 10DLC Campaign registration using Chat Widget Setup or Ma

When an A2P 10DLC Campaign is rejected, your account displays the rejection reason and the corrections required before you can resubmit.  T

SMS programs must clearly explain how customers consent to messages, how they can opt out, and how their information is handled. Your Terms

Overview For new Agencies (where the agency account is less than 7 days old), a warmup period is applied to control SMS sending limits. This

AIPowered A2P Compliance Validation helps you catch common compliance issues before submitting your A2P 10DLC campaign for carrier review. D

LC Phone · Conversations · AttachmentsAttachment Size Limits for LC Phone SMS/MMS & EmailUnderstand file size limits for LC Phone SMS/MMS an

Internal phone numbers can be used throughout your account for business profiles, staff profiles, number pools, forwarding settings, and adv

Text messaging is one of the most effective ways to reach your customers—but it comes with rules. These rules exist to protect consumers fro

Error and Optout Rate Monitoring We are focused on helping our customers deliver trusted communications. To make sure that the carrier does

Porting an existing phone number allows you to move that number from your current phone provider into your account. To process the transfer,

When you register your A2P Brand with your Business Profile, Phone System will submit your business information to The Campaign Registry for

Starting August 31, 2023, all A2P messages sent from unregistered tendigit long code numbers (Local and National numbers) to US numbers will

SMS costs can vary based on message length, the number of segments, message type, carrier fees, special characters, and the destination coun

This guide explains how to set up call forwarding from your personal phone—whether it’s a cell phone or landline—to your LeadConnector phone

Coming soon

Call transcriptions make it easy to review and understand recorded conversations without listening to the entire call. This article shows yo

If your A2P 10DLC Campaign registration request is rejected for eligible reasons, you need to correct and resubmit your request. For a full

When you set up calling in your subaccount, you can either verify a phone number you already own, or buy a new phone number from LeadConnect

SMS Compliance Settings help ensure your outbound SMS messages include the required sender identification and optout language when appropria

SMS compliance settings help protect your messaging reputation by automatically adding sender identification and optout language to the firs

A2P 10DLC is the U.S. registration framework for businesses sending applicationtoperson SMS or MMS from standard 10digit phone numbers. Regi

Mobile App Fix Call Disconnections in LeadConnector Mobile AppResolve call quality issues and prevent unexpected disconnections with proper

SMS Compliance Forbidden Message Categories for SMS and MMS in the US and CanadaUnderstand prohibited message types and compliance requireme

This article outlines methods for assigning a dedicated LC number to an individual user in your system. The process ensures that all inbound

Understanding how to buy a tollfree number can be critical for your business operations. This article provides a straightforward walkthrough

Understanding how to buy a tollfree number can be critical for your business operations. This guide provides a straightforward walkthrough o

Action required by March 2027. Existing Australian local numbers not linked to an approved Regulatory Bundle will stop sending or receiving

Call Scripts provide reusable talking points and conversation guidance that agents can view directly during live calls in supported dialers.

Phone System How to Fix Bad Call Quality in LeadConnectorTroubleshoot and resolve choppy audio, static, echo, and other call quality issues

This article explains how to properly set up and receive inbound calls using the Mobile App. With a few simple setup steps, you can ensure t

A2P 10DLC registration is a process used by U.S. cellular carriers (e.g. Verizon, AT&T, TMobile, etc) to verify who is sending SMS (text mes

Purchasing a phone number gives your account a dedicated business number for supported calling and messaging activities. This guide explains

This article walks you through how to purchase a phone number within LeadConnector, enabling SMS and voice functionality for your clients or

Spam calls can overwhelm your team, inflate call volume, and waste time. This guide walks through practical steps you can take to reduce inb

Workflow AutomationHow to Send Inbound SMS Notifications via a WorkflowUse the Customer Replied workflow trigger to notify your team by SMS

Call TrackingHow to Set Up Call Tracking (Number Pool)Show a unique phone number to leads based on where they came from, so every call can b

There are many cases where we want to use our own phone number as caller ID. So, In this article will help you to go through the step by ste

A2P 10DLC campaign approval depends on providing clear, consistent information about your messaging use case, sample messages, and how conta

Admins can submit and track eligible US phone number portin requests directly inside the platform. The PortIn Numbers workflow helps you mov

Identity verification through Persona helps keep eligible +1 and +972 LC Phone number purchases compliant while reducing fraud, spam, and ab

In this guide, you’ll learn how to register your U.S. phone numbers with leadconnector's Voice Integrity feature—leveraging top callerID ana

Inbound Call Routing by Working Hours helps prevent work calls from ringing outside a user’s scheduled availability. This article explains h

Inbound call routing determines how LC Phone handles a call from the moment someone dials your business number until the call is answered or

SMS ComplianceInternational SMS Compliance: UK & Turkey RegulationsUnderstand the current sender, registration, and messagecontent requireme

If you have built an A2P communications solution, you will be familiar with Know Your Customer (KYC) data. Originating from the banking indu

Overview KYC (Know Your Customer) verification is a crucial step to ensure the authenticity and security of user identities. This article co

SMS ComplianceSMS Messaging PolicyUnderstand SMS sending limits, rampup restrictions, compliance restrictions, workflow impact, DND behavior

SMS Compliance A2P 10DLC Campaign Use CasesUnderstanding approved use cases for your SMS campaigns to ensure carrier compliance and maintain

Under the new A2P 10DLC service for sending messages via 10digit long code numbers in the United States, there are changes to how message se

If you see this and clicking on 'Enable' does nothing, it means that your camera/mic is blocked by (1) your browser or (2) Operating System.

Phone Number MigrationMoving Phone Numbers Across Accounts (US and International)Move phone numbers between a platformmanaged phone service

Phone Number Migration & PortingMoving Phone Numbers: Migration & Porting GuideChoose the correct process for moving one phone number or an

Hosted SMS & MMSNumber Hosting Guidelines for Hosted MessagingKeep voice service with your existing carrier while enabling eligible phone nu

Overview To comply with A2P 10DLC regulations and ensure successful campaign approval, all SMS communications must be backed by valid, expli

BrowserBased CallingOutbound Calls with the Web Dialer (Softphone)Make outbound calls directly from your browser, choose the correct Calling

This article walks you through how to configure a specific phone number, including settings like call forwarding, timeout behavior, whisper

Calling Features Phone Dialer OverviewMake and manage calls directly from LeadConnector with instant dialing, audio controls, call transfers

A user’s phone number is an important account security field because it may be used to receive login security codes and twofactor authentica

The “Incoming Call Settings” interface puts every factor that routes an inbound call into one set of settings. With quickedit controls and h

Do you want to understand your CRM's different phone number settings but feel uncertain about it? Don't worry. It's easier than you think to

SMS Performance & DeliverabilityPhone System Messaging Analytics OverviewMonitor message delivery, failure trends, optouts, error reasons, a

SIP Deskphone CallingPhysical VoIP Deskphones (SIP)Connect a compatible physical SIP deskphone to your phone system, configure inbound and o

This guide explains how to port a phone number from an external carrier into a Lead Connector Location (subaccount). It covers the required

Maintaining consumer trust in the voice communication channel is critical. Consumers expect to receive wanted and personalized communication

Spam calls can overwhelm your team, inflate call volume, and waste valuable time. This guide outlines a structured approach to reducing inbo

International Phone Number ComplianceRegulatory Bundle and Address Creation for SubAccountsCreate Address Bundles and Regulatory Bundles, su

In this article, we will learn how we can increase our call answer rates by remediating 'spam likely' / 'potential spam' / 'scam likely' on

OVERVIEW This setting lets you receive inbound calls only during your working hours. When it is on, any inbound call that reaches you outsi

Phone System Ring Incoming Calls to Multiple UsersEnsure no call goes unanswered by routing incoming calls to ring simultaneously across mul

Connected Provider Webhook ConfigurationSetting Up Webhooks for Incoming Calls, Messages & Call Status UpdatesConfigure your connected phone

This messaging policy applies to all accounts using phone and SMS communication within the CRM. Its purpose is to help ensure messages are s

NOTE: This information is for educational purposes only and does not constitute legal advice. The content provided is general in nature and

TollFree Messaging ComplianceTollFree Number Verification Guide for LC Phone (US/Canada)Verify US and Canada tollfree numbers for SMS/MMS, s

The TollFree Messaging Verification process allows LC Phone customers to send more important business messages, and make sure your customers

The Call Disposition feature helps you capture the business outcome at the end of each call and take the right next steps, all within your d

Transfer calls to staff members without requiring them to have a personal phone number configured! You can route transferred calls through t

SMS & Messaging Troubleshooting SMS Delivery IssuesDiagnose and resolve SMS delivery problems to ensure your messages reach contacts success

Businesses that send SMS or MMS messages to U.S. recipients using standard 10digit phone numbers must register those numbers for A2P 10DLC m

SMS TroubleshootingUnderstanding Common SMS Delivery ErrorsIdentify SMS and MMS delivery error codes, understand what caused the failure, ap

Phone SystemUnderstanding LC Inbound Call Rate LimitsLearn how inbound call rate limits apply to IVR, Voice AI, and regular phone numbers, h

Messaging requirements vary depending on where your phone number is located and where the recipient is located. Some messaging routes requir

Voice calling is easier to try because you can place outbound calls using a phone number you already own. This lets you start calling leads

This article explains how the Call Connect feature ensures your call outcomes, like voicemail, pickup, or missed call—are accurately tracked

Coming soon.

Coming soon.

TABLE OF CONTENTS What is the VoIP Deskphone integration? Who can set it up? Requirements & recommended deskphones Stepbystep setup Managing

A compliant website is an important part of A2P 10DLC registration. Carriers and registration reviewers use your website to verify your busi

TABLE OF CONTENTS What is A2P 10DLC and the TCR? What do I Need to Do? Types of Brand Registrations How does A2P 10DLC Work? The Registratio

TABLE OF CONTENTS What is A2P 10DLC and the TCR? What do I need to do? Types of Brand Registration How does A2P 10DLC work? The Registration

CNAM (Caller Name Presentation) is a feature in the U.S. public telephone network that associates your phone number with a business or perso

SHAKEN/STIR is a caller authentication framework that helps carriers verify that a caller is authorized to use the phone number displayed on

Overview  If your business calls are being flagged as 'Spam Likely' or 'Scam,' it can reduce answer rates and harm your credibility. This gu

Legitimate business calls can sometimes appear as Spam Likely, Potential Spam, or similar warnings on a recipient's device. These labels are

CNAM (Caller ID Name), short for Caller Name Presentation, is a legacy technology from the 1990s that allows the display of a caller’s name,

When sending SMS in Mexico, recipients may sometimes see a different number than the one listed in your Phone Numbers tab. This is not a sys

If your TollFree verification request fails for eligible reasons, you can correct and resubmit your request. For a full list of eligible rej

Workflow AutomationWorkflow Trigger Call DetailsAutomate followup actions based on call direction, call outcomes, phone numbers, number poo