Conversations Tab

Staying updated on client interactions is crucial for efficient communication and team collaboration. This guide explores the functionality,

A consolidated analytics dashboard lets you evaluate all Conversation AI agents from one place. Use filters for date range, channel, and age

Conversation Views let you save frequently used conversation filters as reusable views, making it faster to focus on the messages that matte

Conversations • Snippets • Reusable MessagingCreate and Use Snippets in ConversationsSnippets let teams save reusable text and email content

Q. What attachment types are supported in Conversations? A: Conversations supports the following attachment types: .pdf, .docx, .doc, .csv,

Conversation SLA workflows let you automate followup when a conversation becomes Due Soon, Overdue, or when an SLA is manually dismissed. Yo

TikTok Messaging and Comment Automation lets you manage eligible TikTok comments and direct messages through workflows. You can trigger auto

Access form submissions directly in Conversations to review responses and follow up faster without leaving the conversation thread. This art

Our email composer is equipped with the functionality of CC and BCC capabilities, providing a robust emailing experience. This feature allow

WhatsApp media messaging lets you send supported images, videos, audio files, and documents directly from Conversations. In the new Conversa

Conversation SLAs (Service Level Agreements) help teams maintain consistent response times and ensure no customer message is missed. This ar

Conversations • Analytics • SLA ReportingHow to Track SLA Performance in ConversationsSLA Performance Reporting helps you understand how con

The Conversation left panel is a new addition to the Conversations UI, which helps users filter conversations & perform various actions on t

Instagram DM Action: The workflow action Instagram DM allows you to send an Instagram DM to the contact (contact needs to have previously

Mobile • Conversations • WhatsAppMessage WhatsApp Contacts by Username on MobileMessage existing WhatsApp username contacts directly from th

Eligible WhatsApp accounts may see an MMLite adoption banner directly inside Conversations. The banner provides a quick way to start the MML

Preference Management helps you manage email subscription choices at the contact level so each person receives only the types of communicati

Conversations • SMS • Phone NumbersSelect SMS To and From Numbers in ConversationsThe platform lets you choose both the business phone numbe

Web Chat inside Conversations allows businesses to communicate with website visitors in real time through a website chat widget. Messages se

Conversations Why Calls or Messages May Appear Incorrectly in ConversationsUnderstand why calls or messages may display with incorrect times

This document explains how to use the workflow action Log External Call, to log calls from thirdparty calling tools into the LeadConnector

A Contact Engagement Score is a metric used to measure how actively and effectively a contact or lead interacts with an organization or busi