Phone Category

ERROR: 20003  The error 20003 – Credentials are invalid or the account has been suspended indicates that the system was unable to authentic

ERROR: 21211 Description You attempted to initiate an outbound phone call or send a message, but the To phone number you supplied was not

ERROR: 21408 Description You have attempted to send an SMS or MMS to a region that has not been enabled in your account. These settings exi

Description You can only send SMS messages from a phone number, Alphanumeric Sender ID, or short code that has been provisioned or ported in

ERROR: 21610 Description The person you are trying to message has opted out of receiving messages from your phone number, Channels sender,

ERROR: 21612 Description Message cannot be sent with the current combination of "To" and/or "From" parameters. Possible Causes Number for

ERROR: 21614 Description You have attempted to send a SMS with a 'To' number that is not a valid mobile number. It is likely that the numbe

ERROR: 21635 Description You have attempted to send an SMS with a To number that is a landline. Possible Causes The To number you provide

ERROR: 21661 Description Phone numbers must be SMScapable. Visit the phone numbers page of your account to view a list of phone numbers tha

ERROR: 30002 Description This message failed because your account was suspended after this message was queued but before it was sent by Lea

ERROR: 30003 Description The destination handset you are trying to reach is switched off or otherwise unavailable. Possible Causes The des

ERROR: 30004 Possible Causes The destination number you are trying to reach is blocked from receiving this message. The device you are tryin

ERROR: 30005 Possible Causes The destination number you are trying to reach is unknown and may no longer exist. The device you are trying t

ERROR: 30006 Description Message Delivery Landline or unreachable carrier The destination number is unable to receive this message. Poss

ERROR: 30008 Message Delivery Unknown error Possible Causes If a message you sent is not delivered to the end device and returns a 30008

ERROR: 30011 MMS not supported by the receiving phone number Possible Causes If you received this error code on an inbound message, there

ERROR: 30023 Description You have sent the maximum allowable daily messages for your Brand to the carrier. Note: That the daily limit app

ERROR: 30032 Description You sent a message (message SID: SMXXXXX) from a TollFree number to a mobile subscriber in USA or Canada. Lead Con

ERROR: 30033 Description Your message could not be sent because you are sending this message from a suspended US A2P 10DLC Campaign. Poss

ERROR: 30035 Description This message appears when a user tries to send SMS messages using a newly registered A2P 10DLC (ApplicationtoPerso

ERROR: 30037 Description Sending messages from this account has been disabled. Possible Causes This account is configured to not send out

Custom Module Links in the App Customizer give you advanced control over who can see specific navigation links and where they appear. By com

Error 30034 typically occurs when attempting to send a message to a U.S. number from a 10DLC number that is not associated with a registered

Carrier filtering (Error 30007) occurs when messages are blocked because they appear to be unwanted, spammy, or noncompliant with carrier or

When you register your A2P Brand with your Business Profile, LC Phone will submit your business information to The Campaign Registry for rev

TABLE OF CONTENTS A2P 10DLC Campaign Approval Requirements Ensure data accuracy and consistency Best Practice Examples Ensure your use case

Terms of Service Requirements Include these components: Program Name and Description (name of your SMS program and description of message

Overview For new Agencies (where the agency account is less than 7 days old), a warmup period is applied to control SMS sending limits. This

AIPowered A2P Compliance Validation helps you catch common compliance issues before submitting your A2P 10DLC campaign for carrier review. D

Overview Good news! Leadconnector gives you the flexibility to use your LC phone number across different parts of your account, including a

Overview Text messaging is one of the most effective ways to reach your customers—but it comes with rules. These rules exist to protect con

Error and Optout Rate Monitoring We are focused on helping our customers deliver trusted communications. To make sure that the carrier does

Overview This article explains the billing statement requirements for the upcoming number porting feature in lead connector. When you port

Starting August 31, 2023, all A2P messages sent from unregistered tendigit long code numbers (Local and National numbers) to US numbers will

TABLE OF CONTENTS What Determines SMS Costs? Steps to Estimate Outbound SMS Costs What is an SMS Segment? The Steps to Estimating Outbound

Overview The Call Disposition feature helps you capture the business outcome at the end of each call and take the right next steps, all with

This guide explains how to set up call forwarding from your personal phone—whether it’s a cell phone or landline—to your LeadConnector phone

Coming soon

Call transcriptions make it easy to review and understand recorded conversations without listening to the entire call. This article shows yo

If your A2P 10DLC Campaign registration request is rejected for eligible reasons, you need to correct and resubmit your request. For a full

When you set up calling in your subaccount, you can either verify a phone number you already own, or buy a new phone number from LeadConnect

Overview To help you maintain compliance and protect your messaging reputation, we’ve updated the SMS compliance settings for sender ID and

TABLE OF CONTENTS Important Updates for A2P 10DLC Messaging Notice 1: Shutdown of Unregistered 10DLC Messaging Notice 2: Unregistered 10DLC

This Messaging Policy applies to all subaccounts using LeadConnector Phone Systems (L.C. Phone). All outbound messages from your subaccount

Understanding how to buy a tollfree number can be critical for your business operations. This guide provides a straightforward walkthrough o

A2P 10DLC registration is a process used by U.S. cellular carriers (e.g. Verizon, AT&T, TMobile, etc) to verify who is sending SMS (text mes

This article walks you through how to purchase a phone number within LeadConnector, enabling SMS and voice functionality for your clients or

Spam calls can overwhelm your team, inflate call volume, and waste time. This guide walks through practical steps you can take to reduce inb

Number pools are a great way to track the calls driven by paid campaigns. Using number pools, you can attribute calltracking conversations b

There are many cases where we want to use our own phone number as caller ID. So, In this article will help you to go through the step by ste

TABLE OF CONTENTS Campaign Details Messaging Use Case User Consent 1.0 Messaging use case 1.1 Use Case Description 1.2 Sample Message 2.0 Us

Overview To strengthen security and prevent fraudulent use of regulated phone numbers, We have introduced Persona identity verification into

In this guide, you’ll learn how to register your U.S. phone numbers with leadconnector's Voice Integrity feature—leveraging top callerID ana

This article explains everything that happens from the moment someone calls your business number to when the call is answered or goes to voi

What is Know Your Customer (KYC)? If you have built an A2P communications solution, you will be familiar with Know Your Customer (KYC) data.

Overview KYC (Know Your Customer) verification is a crucial step to ensure the authenticity and security of user identities. On Persona, th

This messaging policy applies to all accounts that are using LC Phone for communication within the CRM. We all expect the messages we want

Overview The tables below show campaign use case types that will be available for registration under United States A2P 10DLC. Please note,

Under the new A2P 10DLC service for sending messages via 10digit long code numbers in the United States, there are changes to how message se

If you see this and clicking on 'Enable' does nothing, it means that your camera/mic is blocked by (1) your browser or (2) Operating System.

Spam calls can overwhelm your team, inflate call volume, and waste valuable time. This guide outlines a structured approach to reducing inbo

Overview To comply with A2P 10DLC regulations and ensure successful campaign approval, all SMS communications must be backed by valid, expli

The “Incoming Call Settings” interface puts every factor that routes an inbound call into one set of settings. With quickedit controls and h

Do you want to understand your CRM's different phone number settings but feel uncertain about it? Don't worry. It's easier than you think to

Maintaining consumer trust in the voice communication channel is critical. Consumers expect to receive wanted and personalized communication

Learn how to create a regulatory bundle and address for subaccounts within the platform using LC Phone. This ensures compliance with telecom

In this article, we will learn how we can increase our call answer rates by remediating 'spam likely' / 'potential spam' / 'scam likely' on

NOTE: This information is for educational purposes only and does not constitute legal advice. The content provided is general in nature and

The TollFree Messaging Verification process allows LC Phone customers to send more important business messages, and make sure your customers

Starting July 5, 2023, all SMS and MMS messages to U.S. phone numbers using 10DLC phone numbers must be part of a registered A2P campaign. F

Good news! We’ve simplified A2P (ApplicationtoPerson) requirements to make messaging across the United States and Canda more consistent, rel

Voice calling is easier to try because you can place outbound calls using a phone number you already own. This lets you start calling leads

Coming soon.

Coming soon.

TABLE OF CONTENTS What is the VoIP Deskphone integration? Who can set it up? Requirements & recommended deskphones Stepbystep setup Managing

Overview Ensuring your website is compliant is a crucial part of passing A2P 10DLC registration and maintaining longterm SMS deliverability

TABLE OF CONTENTS What is A2P 10DLC and the TCR? What do I need to do? Types of Registration The Registration Process Registration Compariso

TABLE OF CONTENTS What is A2P 10DLC and the TCR? What do I need to do? Types of Brand Registration How does A2P 10DLC work? The Registration

Overview CNAM (Caller Name Presentation) is a feature in the U.S. public telephone network that associates your phone number with a busines

Overview SHAKEN/STIR is a set of protocols designed to authenticate caller ID information and verify that it is coming from a legitimate so

Overview  If your business calls are being flagged as 'Spam Likely' or 'Scam,' it can reduce answer rates and harm your credibility. This gu

Overview If your business calls are being flagged as 'Spam Likely' or 'Scam,' it can reduce answer rates and harm your credibility. This gu

What is CNAM? CNAM (Caller ID Name), short for Caller Name Presentation, is a legacy technology from the 1990s that allows the display of a

If your TollFree verification request fails for eligible reasons, you can correct and resubmit your request. For a full list of eligible rej